How do I join the VIP program at Rocket Play Casino?

Joining is automatic — there's no separate application process required. Every registered player begins accumulating loyalty points from their very first real-money wager.

What games contribute to VIP points accumulation?

The vast majority of real-money games on the platform contribute toward loyalty point accumulation, including pokies, table games, video poker, and live dealer titles.

Can I lose my VIP status once I've earned it?

VIP tiers are maintained on a rolling basis tied to ongoing play activity. Sustained inactivity over a defined review period can result in a tier recalibration.

Are VIP bonuses subject to the same wagering requirements as standard promotions?

Not necessarily. VIP-exclusive bonuses are frequently offered with more player-favourable wagering requirements than equivalent standard promotions.

How do Australian banking options interact with the VIP withdrawal benefits?

Australian players using locally relevant payment methods all benefit from the priority withdrawal processing associated with VIP status. All transactions are processed in AUD.

Is the VIP program available to all Australian players regardless of location?

Yes — the loyalty program is open to all eligible registered players in Australia who meet the platform's standard account verification requirements.

Privacy Policy

Last Updated: January 2026

Epic All Clean ("we," "us," "our," or "Company") operates the website epicallclean.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all related content, functionality, and services offered on or through the site (collectively, the "Website").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using epicallclean.com, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

We collect information about you in the following ways:

Personal Information: When you voluntarily submit information through contact forms, subscriptions, or account registrations, we may collect your name, email address, phone number, and other identifiable information you provide.
Technical Information: We automatically collect your IP address, browser type, operating system, referring URLs, and pages visited on our Website.
Cookies: We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy section below for details.
Usage Data: We collect information about your interactions with our Website, including time spent on pages, clicks, and navigation patterns.
Device Information: Information about the device you use to access our Website, including hardware model and unique device identifiers.

2. How We Use Information

We use the information we collect for the following purposes:

Analytics: To analyse Website traffic, user behaviour, and engagement patterns to understand how visitors interact with our content.
Affiliate Tracking: To track clicks, referrals, and conversions for affiliate marketing purposes and to credit appropriate casino partners.
Site Improvement: To enhance, modify, and improve the functionality, content, and user experience of our Website.
Marketing Communications: To send newsletters, promotional materials, and updates about casino partners (with your consent, where required).
Legal Compliance: To comply with applicable laws, regulations, and legal requests.
Fraud Prevention: To detect, prevent, and address fraudulent activity and security issues.

3. Cookie Policy

What are Cookies? Cookies are small text files stored on your device that allow us to recognise you and enhance your browsing experience.

Types of Cookies We Use:

Essential Cookies: Required for the Website to function properly and provide core services.
Analytical Cookies: Used by Google Analytics and similar tools to understand how you use our Website and track performance metrics.
Affiliate/Marketing Cookies: Used to track referrals to casino partners and measure the effectiveness of marketing campaigns.
Preference Cookies: Used to remember your settings and preferences.

Managing Cookies: Most web browsers allow you to control cookies through your browser settings. You can choose to refuse or delete cookies, though this may limit the functionality of our Website. You can also opt out of specific analytics tools (such as Google Analytics) by installing browser extensions or adjusting your privacy settings.

4. Third-Party Links

Our Website contains links to third-party websites, including casino operators and affiliate partners such as Rocket Play Casino. We are not responsible for the privacy practices, content, or policies of these external websites. We strongly encourage you to review the privacy policies of any third-party sites before providing your personal information.

When you click on casino links or promotional material on our Website, you are leaving epicallclean.com and entering third-party domains over which we have no control. Your interactions with these third parties are governed by their respective privacy policies, not ours.

5. Your Rights

Under Australian Privacy Principles (APP), you have the following rights:

Access: You have the right to request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information, subject to legal obligations.
Opt-Out: You may opt out of marketing communications by following the unsubscribe link in our emails or by contacting us directly.

If you are an EU or UK resident, you may have additional rights under the General Data Protection Regulation (GDPR). If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). If you are a resident of another jurisdiction with specific privacy laws, we comply with those applicable regulations.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Account Information: Retained for the duration of your account and a reasonable period thereafter for record-keeping.
Analytics Data: Typically retained for up to 26 months in aggregated form.
Cookies: Retained according to their type (see Cookie Policy above); most expire within 12 months.
Legal Records: Retained as required by applicable laws and regulations.

You may request deletion of your data at any time, subject to legal retention obligations.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us at:

Email: [email protected]

We will respond to your inquiry within 30 days or as required by applicable law.

Privacy Officer: If you are not satisfied with our response, you may lodge a complaint with the Australian Information Commissioner (OAIC) or your relevant local privacy regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our Website following such changes constitutes your acceptance of the updated Privacy Policy.